Redefine your business model and make it easier for people to buy from your team.

Quick Facts
Program Duration
2 - 5 days
Group Size
3 - 12

What Is Customer-Focused Operations Consulting?

Customer-Focused Operations Consulting is a multi-day management consultation that is available anywhere, any time, and for any group. This leadership workshop focuses on helping your team…

  1. 1
    Remove customer barriers
  2. 2
    Optimize your business model
  3. 3
    Focus on your customers
  4. 4
    Evaluate your processes
  5. 5
    Create customer-focused tactics
This was different from other programs – it was meaningful, useful, and, most importantly, fun. Needless to say, it resonated with my colleagues, and they continue to apply the learning in practice.

Orion Group Holdings

The Perfect Program for Groups Who Are Looking to:

Put Customers First

Learn how to encourage a customer-centric culture, while increasing customer retention and loyalty to your organization.

Improve Efficiency

Find out how your leadership team can help maximize employee performance, and do what’s best for your customers at the same time.

Create Lasting Change

Guided by your professional management consultant, discover how to shift employees’ mindsets and embed real behavior change.

What's Included With Customer-Focused Operations Consulting?


  • Pre-program communication
  • Discovery calls with key stakeholders
  • Coordination of program logistics


  • Tailored sessions with soft copy of materials
  • On-site professional consultant
  • Consultant travel costs


  • Post-program follow-up and support to review concepts
  • Access to consultant by telephone and email for six months
$7,500 minimum investment

Want to Learn More About Customer-Focused Operations Consulting?


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Receive a free quote and detailed proposal about your skill development program


Create a customer-focused business model with your multi-day leadership workshop